Special Topic: Dialogue with Different User populations
Sometimes not everyone will behave the same in interacting with a dialogue system: what works well for some populations may not work well with others. This topic explores some of the different types of users (Children vs Adults, Older vs Younger adults, Novices vs Experts) and the differences in behavior. Also of interest is how to adapt to the appropriate user type.Required Readings
- Bell, Linda and Gustafson, Joakim Child and adult speaker adaptation during error resolution in a publicly available spoken dialogue system, In EUROSPEECH-2003, pp. 613-616.
- Liza Hassel and Eli Hagen Adaptation of an Automotive Dialogue System to Users’ Expertise Proceedings of SIGDIAL 2005.
- Georgila K., Wolters M.K., and Moore J.D Learning Dialogue Strategies from Older and Younger Simulated Users Proceedings of SIGDIAL 2010: the 11th Annual Meeting of the Special Interest Group on Discourse and Dialogue, pages 103–106, The University of Tokyo, September 24-25, 2010.
- Raux, Antoine, and Maxine Eskenazi. Non-native users in the let's go!! spoken dialogue system: dealing with linguistic mismatch. In Proceedings of the Human Language Technology Conference of the North American Chapter of the Association for Computational Linguistics: HLT-NAACL 2004. 2004.
- Gale Lucas, David Traum, Ron Artstein, Jonathan Gratch, Jill Boberg, Alesia Gainer, Emmanuel Johnson, Anton Leuski and Mikio Nakano Culture, Errors, and Rapport-building Dialogue in Social Agents In IVA 2018.
Other Readings
- Kristiina Jokinen and Kari Kanto User Expertise Modeling and Adaptivity in a Speech-Based E-Mail System Proceedings of ACL 2004.
- Theofanis Kannetis and Alexandros Potamianos Towards Adapting Fantasy, Curiosity and Challenge in Multimodal Dialogue Systems for Preschoolers ICMI 2009.
- Tim Bickmore, Justine Cassell Social Dialogue with Embodied Conversational Agents In J. van Kuppevelt, L. Dybkjaer, and N. Bernsen (eds.), Natural, Intelligent and Effective Interaction with Multimodal Dialogue Systems. pp. 23-54. New York: Kluwer Academic. 2005
- Amanda Stent Ann Syrdal Taniya Mishra On the Intelligibility of Fast Synthesized Speech for Individuals with Early-Onset Blindness ASSETS’11, October 24–26, 2011, Dundee, Scotland, UK. Copyright 2011